Whats your availability to provide IT consulting in Nairobi?

We are based technicians based in Nairobi, and can be onsite within 60 minutes.

Whats your availability to provide IT consulting outside Nairobi?

We can make arrangements and come to your organization.

How many of your calls are being addressed remotely?

With every call we address the urgency. We will immediately provide phone and remote support. After evaluating the problem further we may see it necessary to come to your location to address the issue. We address every call and resolve all issues as immediate as possible, to reduce downtime.

Is it possible to get on a flat monthly rate rate for IT support?

Essel offers flat monthly rates for IT Support Services, whether you need a full time onsite technician or remote assistance only.

What are the benefits of Essel's Managed IT services versus hiring inhouse IT?

There are many benefits to Managed IT.

Cost Effective - Simplicit's Managed IT services will usually save costs over hiring an inhouse IT technician.
Trained Professionals - Our technicians are trained and certified in many areas of technology, saving you the training time normally associated with hiring a new inhouse IT technician.
Management - When hiring an inhouse IT staff, a managing role will also need to be put in place. Simplicit handles the management of all the IT technicians that you have onsite or remote, so you don't have to.

What is IT?

As Defined by Princeton, IT is information technology: the branch of engineering that deals with the use of computers and telecommunications to retrieve and store and transmit information. IT is the area of managing technology and spans wide variety of areas that include but are not limited to things such as processes, computer software, information systems, computer hardware, programming languages, and data constructs. In short, anything that renders data, information or perceived knowledge in any visual format whatsoever, via any multimedia distribution mechanism, is considered part of the domain space known as Information Technology (IT).

How can an IT company like Simplicit help my business?

IT Companies provide their clients with solutions that lower data center TCO, manage infrastructure cost and complexity, deliver on service level agreements, and increase business effectiveness and competitive advantage. Essel has numerous products and services to fit any business size, small or large. Essel can help you reduce your costs by providing you with a solution with great ROI, and scalability. Essel can put the infrastructure in place now, so when you grow, there are no growing pains with your IT. Essel's Services.

My company has an internal IT department, can I benefit from outsourcing to Essel?

When implementing a new infrasctrure to your business, using your own internal IT department will take their time away from more vital day-to-day functions, like helping your employees troubleshoot problems they may have. Simplicit can design, and implement projects you need to help grow your business. Whether you need new servers installed to help with a growing amount of users, or your business needs to reduce costs of existing IT costs, Essel can plan and implement the solution that fits your needs. Contact Essel and we will help you with any of the IT Services we offer.

How can I reduce the cost of IT in my business?

There are many helpful ways to help you reduce costs can capitol spent on Information Technology. Essel can help you plan and implement a new infrastructure, ore restructure your existing infrastructure to help you reduce operating costs. Cloud Computing (SaaS) is a great way to help you reduce operating costs.

Should I really be worried about network security?

Network Security is very important to any business. Not keeping up security on your network could result in downtime, and catastrophic data failure. A proper network security implementation will include monitoring traffic and resources coming from outside your network, and inside your network

External - With many computers on your network probably saving secure and vital business information, it is important that you protect your network from vandals or hackers, trying to retrieve important documents from data storage within your business network.

Internal - With viruses being created daily, it is important that you monitor traffic, as well as the data within your network. Anti Virus software installed across the network can prevent a virus being spread around the network.
Keep important files secure with the right network security, users will only be able to see and edit documents they are allowed to.

How can I monitor the network traffic?

There are many solutions for monitoring and tracking your network traffic. Essel's partner Centerity builds one of the industry's leading network monitors and anlyzers. Contact Simplicit and we can plan, implement, and monitor your network traffic and bandwidth.

How many employees do I need to justify hiring IT support?

Whether you have an office of 1 or 1,000, it is never too early to start thinking about IT. Simplicit can help you now, and as you grow creating an infrastructure that can be scaled to how many employees or users you have in your network. Why worry about downtime with computer issues, when Essel can help keep the users online, and more productuve. Take your mind off of downtime issues, and focus more on the important things while Essel handles all your technology.

How much does hiring an IT Company cost?

IT Companies range in price depending on what you need for your business. Contact Essel and explain your needs and we will put together a plan and quote to you.