Privacy Policy

Online Privacy Statement

Essel Technologies Limited respects your privacy

Essel Technologies Limited and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our Essel Technologies Limited www.store.essel.co.ke home page and at the bottom of every Essel Technologies Limited web page.

Essel Technologies Limited privacy practices are consistent with the BBB Code of Business Practices.

In the development of Essel Computer Store’s privacy policies and standards, we respect and take into account the major principles and frameworks around the world, including the OECD Guidelines on the Protection of Privacy and Transborder Flows, EU Directive 95/46/EC, APEC Privacy Framework, and the Madrid Resolution on International Privacy Standards.

Essel Technologies Limited complies with the frameworks regarding the collection, use, and retention of personal data.

1. Scope of this Privacy Statement

Essel Technologies Limited is an organization, with legal entities, business processes, management structures, and technical systems that cross borders. This Privacy Statement applies to all Essel Technologies Limited owned Website, domains, services, applications, and products, and those of our wholly owned subsidiaries ("sites or services"), except that a privacy policy or statement specific to a particular Essel Technologies Limited program, product, or service may supersede or supplement this Privacy Statement.

 

Links to non- Essel Technologies Limited Website

Essel Technologies Limited sites or services may provide links to third-party applications, products, services, or Website for your convenience and information. If you access those links, you will leave the Essel Technologies Limited site. Essel Technologies Limited does not control those third party sites or their privacy practices, which may differ from Essel Computer Store’s practices. We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Essel Technologies Limited Privacy Statement. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

We may also provide social media features that enable you to share information with your social networks and to interact with Essel Technologies Limited on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

 

2. Collection of personal information

Essel Technologies Limited collects, exports, and uses personal information to better serve you and personalize your experience and interaction with Essel Computer Store. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where required.

Essel Technologies Limited may collect personal information from you to complete various transactions, such as:

  • product or service orders, activations, and registrations
  • profile creation and user verification
  • information requests
  • marketing or support subscriptions
  • contest entries or survey participation
  • instant credit applications
  • job applications

The types of personal information you provide to us may include:

  • contact information, such as name, address, telephone number, and email address
  • financial information, such as your credit/debit card number or other billing information
  • other unique information such as user IDs and passwords, product and service preferences and contact preferences
  • in some cases, your business contact data may be provided to Essel Technologies Limited by a designated entity within your business or enterprise (such as a member of your IT department)

If you choose to use a "tell-a-friend" or a similar referral program on our site, we will ask you for your friend's e-mail address, social media handle, phone number, or other contact information to send your friend an invitation to participate in the program.

If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on an Essel Technologies Limited site, social network, blog, or other such forum, please be aware that any information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Essel Technologies Limited have control over. Essel Technologies Limited is not responsible for the personal information you choose to provide in these forums.

In addition to the information you provide, Essel Technologies Limited may also collect information during your visit to an Essel Technologies Limited website, web-based application, or a website "powered by" another company on behalf of Essel Computer Store, through our Automatic Data Collection Tools, which include Web beacons, cookies, and embedded Web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with Essel Technologies Limited Website or "powered by" Website) and product information. Essel Technologies Limited may also use some of these Automatic Data Collection Tools in connection with certain emails and communications sent from Essel Technologies Limited and therefore may collect information using these tools when you open the email or click on a link contained in the email.

Essel Technologies Limited also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information Essel Technologies Limited collects from its public or commercial sources may be used along with the information Essel Technologies Limited collects when you visit Essel Technologies Limited sites. For example, Essel Technologies Limited may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

 

3. How we use your information

The information Essel Technologies Limited collects to understand your needs and interests helps Essel Technologies Limited deliver a consistent and personalized experience. For example, Essel Technologies Limited may use your information to

  • assist you in completing a transaction or order
  • prevent and detect security threats, fraud or other malicious activity
  • communicate with you about products and services
  • provide and improve service and support
  • update you on new services and benefits
  • provide personalized promotional offers
  • select content to be communicated to you
  • personalize some Essel Technologies Limited Website
  • measure performance of marketing initiatives, ads, and Website "powered by" another company on Essel Computer Store's behalf
  • allow you to participate in contests and surveys
  • contact you regarding Essel Technologies Limited products or services

We will give you the opportunity to choose your privacy preferences regarding the marketing communications we send.

Credit card information is used only for payment processing and fraud prevention. Other sensitive personal information is not used for any other purpose by our financial services providers or Essel Technologies Limited and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

 

4. How we share your information

Essel Technologies Limited will not sell, rent or lease your personal information to others except as described in this Statement. Essel Technologies Limited shares personal information in the following ways:

Essel Technologies Limited retains service providers and suppliers to deliver complete products, services and customer solutions and to assist Essel Technologies Limited with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of Essel Technologies Limited and may not use it for any purpose other than to carry out the services they are performing for Essel Computer Store.

From time to time, Essel Technologies Limited participates in marketing initiatives with other companies, including Website "powered by" another company on behalf of Essel Computer Store. As part of these initiatives, certain Essel Technologies Limited services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both Essel Technologies Limited and the other companies participating in these initiatives. For example, you may receive marketing communications from Essel Technologies Limited and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to Essel Computer Store, Essel Technologies Limited will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies, which may differ from Essel Computer Store's policies and practices.

Essel Technologies Limited may transfer your personal information to other Essel Technologies Limited -owned business entities. By accessing Essel Technologies Limited Website, registering for an account or service, or otherwise providing Essel Technologies Limited with your personal information, you consent to this transfer of your personal information throughout the Essel Technologies Limited network of entities.

Except as described in this Statement, Essel Technologies Limited will not share the personal information you provide to Essel Technologies Limited with non- Essel Technologies Limited third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Essel Technologies Limited or its subsidiaries; or (v) protect the rights or personal safety of Essel Computer Store, our employees, and third parties on or using Essel Technologies Limited property when allowed and in line with the requirements of applicable law.

Circumstances may arise where, whether for strategic or other business reasons, Essel Technologies Limited decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Essel Computer Store's practice to seek appropriate protection for information in these types of transactions.

 

5. Children's privacy

Essel Technologies Limited does not knowingly collect information from children under the age of 13, or 14, and does not target its Website to children under these ages. We encourage parents and guardians to take an active role in their children's online and mobile activities and interests.


 

6. Your choices and selecting your privacy preferences

Essel Technologies Limited gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive Essel Technologies Limited general communications. We give you a choice regarding delivery of Essel Technologies Limited general communications by postal mail, email, telephone, or mobile device.

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.

 

Subscription communications

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

  • Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email subscription communication.
  • To unsubscribe from messages delivered to mobile devices, reply to the message with the words "STOP" or "END."
  • Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many Essel Technologies Limited subscriptions is available at the Subscriber's Choice web page.
  • Write to the Essel Technologies Limited . Be sure to provide your name, relevant contact information, and specific relevant information about the Essel Technologies Limited subscriptions that you no longer wish to receive.

Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from Essel Technologies Limited where accepting the communications is a condition of receiving the services.

 

ESSEL TECHNOLOGIES LIMITED general communications

Essel Technologies Limited general communications provide information about products, services, and/or support. This may include new product or services information, special offers, or invitations to participate in market research or compliance reviews.

You will often be able to indicate whether you want to receive general communications from Essel Computer Store. Essel Technologies Limited offers a single-login service that lets you register with Essel Technologies Limited Website using a single-user identifier and password of your choice. Essel Technologies Limited uses cookies to store your basic personal information so you don't have to retype it when you return to one of Essel Computer Store's many Website in the future. Essel Technologies Limited also allows you to set your privacy preferences. Your preferences will apply across Essel Technologies Limited Website, email, and other communication vehicles that use Essel Computer Store.

If you are unable to use Essel Computer Store, you may opt out of receiving these general communications by using one of the following methods:

  • Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
  • To unsubscribe from messages delivered to mobile devices, reply to the message with the words "STOP" or "END."
  • Write to the Essel Computer Store. Be sure to provide your name, relevant contact information, and specific relevant information about your privacy preferences.

7. Access to and accuracy of your information

Essel Technologies Limited strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. Essel Technologies Limited provides individuals with reasonable access to personal information that they provided to Essel Technologies Limited and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to Essel Technologies Limited you can return to the web page where you originally submitted your data and follow the instructions on that web page, use Essel Technologies Limited Website, or contact the Essel Computer Store.

 

8. Keeping your personal information secure

Essel Technologies Limited takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Essel Technologies Limited utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Essel Technologies Limited retains data only as required or permitted by local law and while it has a legitimate business purpose.

When collecting or transferring sensitive information such as credit card information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, Essel Technologies Limited subscribes to fraud management services. This service provides Essel Technologies Limited with an extra level of security to guard against credit card fraud and to protect your financial data.

 

9. Changes to this statement

If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.

 

10. Contacting us

We value your opinions. If you have comments or questions about our Privacy Statement, please send them to the Essel Technologies Limited or write to us at the following address:

Essel Technologies Limited,
P.O. Box 75420-00200,

Email: This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.

Nairobi, Kenya


Rev. April 2013


 

How Essel Technologies Limited uses automatic data collection tools

The following sections provide additional information about commonly-used web technology tools.
 

Cookies

A "cookie" is a small data file transferred by a website to your computer's hard drive. Essel Technologies Limited or its service providers send cookies when you surf our site or sites where our ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are "powered by" another company on Essel Computer Store's behalf, or sites where our ads appear may give us access to information about your browsing behavior, which we may use to personalize your experience. Cookies are typically classified as either "session" cookies or "persistent" cookies.

  • Session cookies do not stay on your computer after you close your browser.
  • Persistent cookies remain on your computer until you delete them or they expire. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

In certain countries you may also adjust your www.store.essel.co.ke and associated cookie preferences by using a preference manager tool available on the site you are visiting.

You can find information on popular browsers and how to adjust your cookie preferences in the help and support section of your browser.

 

From time to time, Essel Technologies Limited will use Flash local shared objects (LSOs) to store Flash content information and preferences. LSOs perform similar functions to HTML browser cookies and deposit small files on your computer, which are commonly called Flash cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website Description: non-HP site.

Web beacons

Some www.store.essel.co.ke and third-party web pages, applications, and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on www.store.essel.co.ke, applications, and Website "powered by" another company on Essel Computer Store's behalf. A web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.

You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.

If you choose to receive marketing emails or newsletters from Essel Technologies Limited as specified in Your choices and selecting your privacy preferences, Essel Technologies Limited may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, Essel Technologies Limited can track whether you've opened those messages and whether you've clicked on links contained within those messages. For more information on embedded web links, see below.


Embedded Web links

Emails from Essel Computer Store, Internet keyboard keys preconfigured by Essel Computer Store, and promotional icons preinstalled on your PC desktop often use links designed to lead you to a relevant area on the Web, after redirection through Essel Computer Store's servers. The redirection system allows Essel Technologies Limited to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

In emails, such web links may also allow Essel Technologies Limited to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want Essel Technologies Limited to collect information about the links that you click, you can:

  • change your choice about how you receive communications from Essel Technologies Limited (i.e. choose a text-based version of the message where available) or choose not to click links in an email that Essel Technologies Limited sends
  • delete the promotional icons preinstalled by Essel Technologies Limited on your PC desktop or choose not to click on those
  • reconfigure the Internet keyboard keys on certain PC models to launch a destination URL of your choice by using the instructions provided with your PC

Essel Technologies Limited ads and offerings on third-party Website

Essel Technologies Limited contracts with service providers to place ads on Website owned by third parties. In addition, some Website may be "powered by" a service provider to provide Essel Technologies Limited offers on Essel Computer Store's behalf. These service providers may send cookies from and use web beacons on these third-party Website and on www.store.essel.co.ke. The cookies and web beacons may enable Essel Technologies Limited to collect information about the pages you viewed and the links you clicked.

You can learn more about network advertising and how to opt out by visiting http://www.aboutads.info .

Additional information about webOS devices

In addition to the collection and usage practices described in the  Essel Technologies Limited Online Privacy Statement, this information applies to webOS and the software and services associated with webOS. Essel Technologies Limited collects and uses webOS-specific information in the following ways:

  • Account Set-Up.If you set up an account to receive services we provide through your webOS device, we will collect your name, phone number, email address and account settings to process your registration and provide those services.
  • On-Device Services. If you use services we provide through your webOS device, we will collect information relevant to providing the services and as you designate. For example:
    • Device Diagnostics, Analytics and Updates. In order to improve our product and service offerings, your webOS device includes remote diagnostics, analytics, and software update services. Your webOS device collects technical information related to your device (including serial number, unique device identifier, diagnostic information, usage and crash logs, application configurations, etc.) as required to help identify and troubleshoot issues, and to provide and improve service.
    • Back-up and Restore. When you use a back-up and restore service for data stored on your device, we will automatically and regularly collect information related to your contacts, calendar, tasks, email and messaging, including online account usernames; account credentials and settings; memos; text/MMS/IM messages and conversations; phone call logs; web bookmarks and cookies; installed App Catalog applications; and preferences, including Location Service preferences to help enable retrieval of that data when restoring or replacing your device. Additional details, including how to turn "off' the feature can be found at Using Backup.
    • Location-Based Services. When you use location-based services, we will collect, transmit, maintain, process, and use your location and usage data (including both real time geographic information and information that can be used to approximate location) in order to provide location-based and related services, and to enhance your device experience.

You may choose whether or not to provide your personal information to us. If you choose not to do so, you may not be able to take advantage of certain webOS products, services, offers, or options that depend on personal information.

For your convenience and information, webOS devices may provide links to third-party Website or include applications from third parties. Essel Technologies Limited does not control those third-party sites or applications, nor does Essel Technologies Limited control their privacy practices, which may differ from Essel Computer Store's practices. We do not endorse or make any representations about third-party Website or applications. The personal data you choose to provide to or that is collected by these third parties is not covered by this Privacy Statement. We encourage you to review the privacy policy of any company you interact with before allowing the collection your personal information.

Because Essel Technologies Limited operates by use of Internet technologies, information we gather may be made available to our related business units and subsidiaries. By using webOS devices, Essel Technologies Limited Website, registering for an account or service, or otherwise providing Essel Technologies Limited with your personal information, you consent to this transfer of your personal information throughout the Essel Technologies Limited network of entities.