Hardware Support

Computer hardware is more reliable than ever. But when failures do occur, they can be painful—to your customers, to your employees, to your business. That's why our Hardware Support services can include proactive monitoring to spot problems early—even before downtime occurs—and restore service quickly.

Essel Hardware Support provides repair or replacement of faulty components if a hardware product fails. An array of Hardware Support services lets you upgrade warranty support to get higher service levels when business needs demand greater availability. And they let you extend the support beyond the term of the standard warranty.

We offer service levels and terms that best fit your business needs. And we can deliver the support almost anywhere in the world. Essel Hardware Support helps you reduce the business risk of computer downtime and keep your systems—and your business—on track.

Get proactive
While computer hardware has become simpler and more reliable, the complete application system—hardware, software and networks—is more complex and failure-prone than ever. When a failure occurs, the key to reducing downtime is to detect it early and quickly zero in on the source of the problem.
Hardware Support services are not just about fixing the hardware when it fails. The best hardware support proactively monitors computers to detect problems as soon as they occur, maybe even before users are affected.

If it's a hardware problem, system administrators may be able to transfer the workload to other servers until help arrives. If it's not a hardware problem, IT personnel can quickly direct their attention to the real source of the problem before business users feel the pain.

Call-to-Repair Hardware Support Service

For the systems most critical to your business, Essel commits to resolve hardware problems within six hours when you purchase Essel 6-Hour Call-to-Repair Hardware Support. When you call the Essel Global Support Center—any time, 24x7x365—a technician uses remote tools to isolate the problem. If it can't be resolved remotely, he or she dispatches a support professional to your site to ensure the repair is completed within 6 hours.
For servers, a cost-effective 24-hour call-to-repair service reduces support costs while keeping the predictability you need to meet service level agreements with business users.

Same Day Hardware Support Service

When system downtime threatens your business, consider Same Day Hardware Support. You call any time, 24x7x365, and an Essel support technician remotely diagnoses the problem and dispatches a support professional onsite within four hours.
Not limited to Essel systems, you can get Same Day Hardware Support (and Same Business Day Hardware Support) for selected other-vendor systems as well.

Return-to- Essel Support Service

For less-critical systems like PCs and printers, choose from a flexible set of return-to-Essel support services:

  • Return Service – Pack it up and send it to our repair center. We repair or replace it and bring it back to you.
  • Pickup and Return Service – We pick it up, repair it and return it to you.
  • Next Day Exchange Service – Need a replacement quicker? We bring you one overnight.
  • Accidental Damage Protection – Avoid unexpected costs. Extend your hardware support service to include repair or replacement of a unit damaged accidentally.
  • One-Time Replacement Service – When business functions rely on printing, we arrange to have a defective printer exchanged for a permanent replacement.
Same Business Day Hardware Support Service

When you don't need round-the-clock coverage, purchase Same Business Day Hardware Support. It provides the same remote diagnostics and four-hour response available with same day service, but offers flexible call windows for standard business hours (8:00 am - 5:00 pm, Monday through Friday, excluding holidays) or extended business hours (8:00 am - 9:00 pm, Monday through Friday, excluding holidays).

Contract Administration Service

Contract Administration Services wants to make your contract support experience with Essel as simple and efficient as possible. When you extend support beyond standard warranty terms or upgrade support to a higher service level, we are your partners throughout the contract lifecycle.

Contact a Support Analyst

If you have further questions regarding the administration of your contract, you can contact your Essel Sales Representative via This email address is being protected from spambots. You need JavaScript enabled to view it. Monday through Friday, 8 am to 5 pm.